I have to say, that with the holidays approaching, the Amazon sellers I've been dealing with lately have been... FABULOUS! I ordered 2 books and a DVD last week. Everything arrived this week. The first item was a book that is part of a trilogy. I'd been unable to find the book locally so ordered it. I want to read it then share the entire collection with a friend as a Christmas gift. She doesn't mind 'used gifts'. We're good that way. LOL The DVD was to replace my husband's VHS of the John Travolta movie classic, Pulp Fiction. Sorry, I don't see the appeal of this particular movie but hubby likes it and has been searching for a replacement for months. If it will make him smile, that's good enough for me.
The third item I ordered was The ART JOURNAL WORKSHOP by Traci Bunkers. It comes with a Live Time-Lapse Video of the projects being created. Pretty cool. I know... I don't NEED another art journal workshop book but I love looking at different takes on the same techniques. Every artist brings their own vision to the table.
Now when you order from someone on Amazon, it's a good thing to notice the SELLER RATING. Ideally, you want to work with someone who has 4-Star or higher, or 98% Success rate. HOWLING FOREVER BOOKS has a 5-STAR rating. And with good reason.
The art journal book was well packaged - maybe too well. It had been packaged so tightly - within bubble wrap, mind you, that the CD in the inside front cover cracked.
The first thing I did was take a picture of the cracked CD, still in the plastic sleeve inside the book cover. Then I emailed the seller at amazon, explaining that although I had already given them a 5-star rating I have since noticed the broken CD. When I checked mail the very nex morning I had a response from Howling Forever (via Amazon) and they had already refunded my purchase price. The felt the CD was an integral part of the book and wanted me to have the funds to purchase a new copy of the book locally that would have a workable CD. Wow! They didn't ask for the book back (that would probably cost more in postage than it was worth). They simply said Merry Christmas!
Granted, it wasn't their fault the USPS has to stomp on our packages, but Alex and his team did the right thing! And that's all the counts. I will work with Howling Forever Books and I hope when you're shopping at Amazon, you'll check their store front and know what you're ordering will be handled with professionalism.
Now.. to make time to play with Traci's book!